Order Processing

All orders will be sent within 10 working days from receipt of payment. An email will be sent to confirm your order has been received. Another email will be sent when your order has been posted with the expected delivery time noted.

If you have any questions regarding the status of your order please contact us at info@fionamarie.com
or phone +64 3 3132380.

• New Zealand
  $1.50 postage and handling will be charged on orders up to the value of $NZ40. For orders over $40, shipping is free.
  Sent by Standard Post - expected delivery 2-3 working days nationwide. Fast Post available on request at the increased cost of $2.50.

• Australia
  $NZ3 postage and handling will be charged on orders up to the value of $NZ40. For orders over $40, shipping is free.
  Sent by Airmail - expected delivery 3-6 working days.

• Rest of world
  $NZ4 postage and handling will be charged on orders up to the value of $NZ40. For orders over $40, shipping is free.
  Sent by Airmail - expected delivery 4-10 working days.

• Secure online shopping cart
• Mail your order
• Phone your order
  • Secure Online Shopping Cart
    At fionamarie.com the integrity of our secure online shopping facility is our highest priority. We use a secure server that encrypts your credit card number ensuring the information you place in the computer is guarded against illegal use. Your credit card information is not stored online by fionamarie.com. The information kept on file in hard copy is located in secure, alarm protected premises and is in a coded format.

  • Order by Mail
    When choosing the mailing payment option in the shopping cart an order for you to print out and send will automatically be generated. You can print out a manual order form (PDF) here if you are not using the online shopping cart.
    To open PDF files you will need Adobe Acrobat Reader. This is a free program you can download from here.)
    
    Post all mail orders to:
    fionamarie.com
    P O Box 394
    Rangiora 7440
    New Zealand

  • Order by Phone
    Ring +64 3 3132380 to place your order.

We accept VISA, Mastercard, Discover, American Express, PayPal and Money Orders. We also accept New Zealand cheques and direct deposits.

Returns Policy

If you are not completely satisfied with your purchase, you may return it in the condition it was sent for a complete refund, or an exchange if requested, within 30 days of the order being received.

Returns address:
fionamarie.com
PO Box 394
Rangiora
North Canterbury 7440

Privacy Policy

We collect email addresses from customers and those requesting to receive email newsletters. This information is used to confirm orders and send out newsletters to those who have requested a copy sent.

No information is shared or sold to a third party company. We will immediately remove you from our mailing list if requested and all mail outs will have an automatic unsubscribe function.

Customer Complaints

In the unlikely event of a customer complaint please contact Fiona Marie at info@fionamarie.com who will handle it personally and with the care our valued customers deserve.

View full contact details here.